A legal disclaimer

This Shipping and Delivery Policy applies to all purchases made through OUTFITTERZ.UK. By placing an order, you agree to the terms set out below.

Reference to 'business days' refers to Monday to Friday, excluding UK public and bank holidays. Delivery estimates are based on the day you place your order.

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1. SHIPPING INFORMATION

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Delivery Locations

We currently only ship within the United Kingdom. Deliveries to the Highlands and other remote UK regions may take longer and may be subject to additional shipping charges. We will inform you of any such costs or delays before dispatch.

Please note: We do not currently deliver to PO Boxes, British Forces Post Office addresses, or addresses outside the UK.

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2. SHIPPING METHODS & COSTS

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We ship all orders using Royal Mail via the Post Office. You will receive tracking details by email once your order has been dispatched.

Method

Cost

Delivery Time

Conditions

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Standard Delivery

£3.99

3–5 business days

Free for orders over £20

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Next Day Delivery

£5.99

Next business day

Order must be placed before 2:00 PM (Monday–Friday)

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Store Pickup

Free

Ready within 1 to 2 business day

5 Station Parade, Green Street, E13 9AT London

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Note: Large or high-value orders may be subject to additional checks or delivery charges. You will be notified in advance if this applies.

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3. DELIVERY DELAYS

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We aim to dispatch all orders on time, but delays can occur due to factors beyond our control (e.g., extreme weather or postal disruptions). If your order has not arrived within the expected timeframe:
- First, check the tracking information provided.
- Then, contact us at our support address or visit our store at:
5 Station Parade, Green Street, E13 9AT London

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4. LOST OR DAMAGED ORDERS

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If your order is lost in transit, we will open an enquiry with Royal Mail. Upon confirmation of the loss, we will issue either a replacement or a full refund.

If your item arrives damaged, please refer to our Returns Policy for how to proceed.

To help avoid delivery issues, customers are responsible for:
1. Providing a complete and accurate delivery address.
2. Adding relevant delivery instructions, if applicable.
3. Responding to courier enquiries if required.
4. Collecting parcels promptly from local collection points when necessary.

Thank you for choosing OUTFITTERZ.UK. We value your trust in our brand and are committed to ensuring your shopping experience is smooth and satisfactory. Our shipping and delivery processes are designed with your convenience in mind, ensuring that your orders are delivered safely, on time, and with full transparency. Whether you're shopping for casual wear, kids' clothing, or something stylish for a special occasion, we aim to provide consistent and reliable service every step of the way.

We continuously monitor and refine our shipping practices to meet our high standards and to ensure that customers across the UK receive their items as quickly as possible. Our partnership with Royal Mail allows us to offer trusted and well-established delivery services that customers can rely on.

For store pickup, you will receive a notification when your order is ready. Please bring your order confirmation and a valid form of ID when collecting your order from our Green Street location. This option is ideal for local customers who prefer to avoid shipping charges or receive their orders more quickly.

In case of unexpected issues, such as delays due to public holidays, courier strikes, or incorrect delivery details, we advise all customers to check their email regularly for order updates. Ensuring that your contact details are accurate at the time of checkout helps us communicate more effectively with you throughout the shipping process.

Your satisfaction is our priority. If you encounter any issues with your delivery, our customer service team is available to assist you. We encourage you to reach out to us through the contact form on our website or visit our store at 5 Station Parade, Green Street, E139AT London.

This policy is subject to change and will be reviewed periodically to reflect operational updates, changes in shipping carrier terms, or improvements to our service structure.